For Review
Manage calls flagged for review
Reason for Review
Verification process not followed correctly
Caller Information
John Smith
+1 (555) 123-4567
Reason for Review
Sensitive information disclosed without authorization
Caller Information
Michael Brown
+1 (555) 345-6789
Reviewed By
Sarah Johnson on Jul 16, 2023 at 4:30 PM
Reason for Review
Customer complaint about agent behavior
Caller Information
Thomas Anderson
+1 (555) 789-0123
Review Notes
Agent has been coached on proper customer interaction protocols.
Reviewed By
Robert Taylor on Jul 17, 2023 at 2:20 PM
Reason for Review
Unauthorized discount offered
Caller Information
Lisa Wilson
+1 (555) 678-9012
Review Notes
Escalated to department head for review of discount policy compliance.
Reason for Review
Required compliance disclosure missing
Caller Information
Robert Davis
+1 (555) 567-8901
Reason for Review
Agent provided incorrect product information
Caller Information
Sarah Johnson
+1 (555) 234-5678
Reviewed By
Thomas Brown on Jul 20, 2023 at 5:15 PM
Reason for Review
Call transferred to incorrect department multiple times
Caller Information
Patricia Moore
+1 (555) 890-1234
Reason for Review
Customer reported being on hold for excessive time
Caller Information
Jennifer Lee
+1 (555) 456-7890
Review Notes
Agent has been provided additional training on call management.
Reviewed By
David Wilson on Jul 23, 2023 at 9:10 AM