Call Analysis Report
Detailed analysis for call CALL-20230717-005
Overall Call Score
AI-powered analysis of call quality and effectiveness
87
out of 100
Excellent
Sentiment
92%
Clarity
85%
Resolution
78%
Compliance
94%
Empathy
88%
Efficiency
82%
Call Summary
Customer called regarding account access issues. The agent verified the customer's identity and determined that the account was locked due to multiple failed login attempts. The agent sent a password reset link to the customer's email and provided instructions on how to reset the password. The customer was satisfied with the resolution.
Key Points
- Account locked due to multiple failed login attempts
- Customer identity verified via email and phone number
- Password reset link sent to customer's email
- Customer was provided with clear instructions
- Issue was resolved efficiently and professionally
Recommendations
- Consider implementing a notification system for account lockouts
- Add self-service password reset option on the login page
- Provide estimated delivery time for password reset emails
Sentiment Analysis
Customer Sentiment
Initial:Frustrated
Final:Satisfied
Overall:Positive
Agent Tone
Tone:Professional and empathetic
Consistency:Maintained throughout the call
Call Recording
0:004:23
Call Details
Date & Time
July 15, 2023 at 10:30 AM
Duration
4:23
Caller
John Smith
+1 (555) 123-4567
Recipient
Support Team
+1 (800) 555-1234
Office
New York
Department
Customer Support
Call ID
CALL-20230717-005